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Shipping Information

Updated Shipping Information


** May 12th UPDATE **   

Be aware of warm temperatures when placing your order. As warm weather approaches we will continue to update our shipping options.  However, please review when you order is likely to arrive and choose the best shipping option.  You may also contact us for advise on which shipping method provides the most security. 

Chicago's forecast calls for a return to average temperatures next week (this means highs in the 70s).  We will return a few regions to slower shipping options, but please take note what your local temperatures are expected to be and choose the appropriate shipping method.   

Please choose your shipping option wisely.

The safest way to ship your chocolates is via UPS Next Day Air services.  Chocolate shipped (outside of Chicago) with these fast options arrived safely at a 99.9% rate over the summer (in warm temperatures) last year.   

During cooler winter months we added more shipping options and will continue to offer these for as long as possible.  But know, WE CANNOT be liable for melted chocolates if YOU CHOOSE slower shipping options (UPS Ground) when warm weather is expected at your destination.   If high temperatures above 65 degrees are in the forecast please pick a Next Day Air option.  We cannot be held responsible if you choose a two or three day option (e.g. UPS Ground for some areas) and the chocolate melts in transit as a result. 

All shipments to areas expected to be sunny and greater than 65° F temperatures are packed with thermal protection and cold packs. However, understand that these elements hold their condition for a maximum of about 24-36 hours. We recommend choosing the fastest delivery option (UPS Next Day Air over Next Day Air Saver) if warm temperatures are expected at the destination and keeping close attention to the tracking updates so they do not sit on the porch in sun. While we present you multiple shipping options, ultimately the final decision (and responsibility) to choose the best option is yours.

All orders ship from Chicago, IL.   Depending on your location, UPS Ground may arrive one to four days after delivery.  Addresses in the upper coasts (e.g. Pacific Northwest, New England, etc.) will take four days to arrive.  Chicago, and surrounding areas, are typically in transit for one day. 

 

NATIONWIDE Shipping Days. Please identify in the notes section of your order if you require delivery by a certain day. This will help us plan our shipping schedule because we try to ship orders out to arrive on the coolest forecasted day of the week. For example, a Monday order may not ship until later in the week if dramatically cooler temperatures are forecasted. Our goal is to give the chocolates the best opportunity to arrive in great condition.

We ship orders on Monday and Wednesday.

Air service shipments will go out on Monday and Wednesday. Shipments with slower services (e.g. UPS Ground to the coasts) will ship every Monday. 

*Note* our UPS options DO NOT offer Saturday delivery. Also, we do not profit from shipping fees. The shipping prices you see are to cover shipping and handling costs.

  

Chicago Shipping

Chicagoland Complimentary Shipping on orders greater than $100.00. 

PICKUP OPTIONS. Complimentary pick-up at our kitchen (1904 Brookdale Road, #128, Naperville 60563) and a few Chicago area options for the holiday season.  View the options / days / times at check out by selecting "Pickup at a Location" during checkout.  

 

 

See below for a visual representation of the order to shipment process. 

LINK to our refund policy. 

      

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