** August 15th UPDATE **
We get a little relief from summer this week here in Chicago. High temperatures will peak near 80 by Friday, but stay in the 70s for most of the week. We will continue to offer limited shipping options on chocolate orders for now (we need temperatures to be consistently in the 60s). Please make a note or email us if you require your shipment by a certain date as we may adjust the ship out day to accommodate cooler temperatures.
Be aware of warm temperatures when placing your order. Review when you order is likely to arrive and choose the best shipping option for the weather forecast to ensure your chocolates arrive in good condition. You may also contact us for advice on which shipping method provides the most security.
Please choose your shipping option wisely.
The safest way to ship your chocolates is via UPS Next Day Air services. Chocolate shipped (outside of Chicago) with these fast options arrived safely at a 99.9% rate last summer.
During cooler winter months we add more shipping options and will offer these when possible. But know, WE CANNOT be liable for melted chocolates if YOU CHOOSE slower shipping options (UPS Ground) when warm weather is expected at your destination and we offer the option for faster shipping options. If high temperatures above 65 degrees are in the forecast please pick a Next Day Air option.
All shipments to areas expected to be sunny and greater than 65° F temperatures are packed with thermal protection and cold packs. However, understand that these elements hold their condition for a maximum of about 24-36 hours. We recommend choosing the fastest delivery option (UPS Next Day Air over Next Day Air Saver) if warm temperatures are expected at the destination and keeping close attention to the tracking updates so they do not sit on the porch in sun. While we present you multiple shipping options, ultimately the final decision (and responsibility) to choose the best option is yours.
All orders ship from Chicago, IL. Depending on your location, UPS Ground may arrive one to four days after delivery. Addresses in the upper coasts (e.g. Pacific Northwest, New England, etc.) will take four days to arrive. Chicago, and surrounding areas, are typically in transit for one day.
NATIONWIDE Shipping Days. Please identify in the notes section of your order if you require delivery by a certain day. This will help us plan our shipping schedule because we try to ship orders during the coolest forecasted days of the week. For example, a Monday order may not ship until later in the week if dramatically cooler temperatures are forecasted. Our goal is to give the chocolates the best opportunity to arrive in great condition.
We typically ship orders on Monday and Wednesday.
*Note* our UPS options DO NOT offer Saturday delivery. Also, we do not profit from shipping fees. The shipping prices you see are to cover shipping and handling costs.
Chicagoland Complimentary Shipping on orders greater than $100.00.
PICKUP OPTIONS. Complimentary pick-up at our kitchen is currently available (937 N. Ashland Ave, Chicago 60622). View the options / days / times at check out by selecting "Pickup at a Location" during checkout.
See below for a visual representation of the order to shipment process.
LINK to our refund policy.