** September 24th UPDATE **
This weekend presents beautiful fall temperatures in Chicago. However, next week shows highs in the mid 80s. These unseasonably high temperatures keep us limited to one-day shipping services (this includes UPS Ground throughout Chicago). The good news is we continue to successfully ship our chocolates despite past warm conditions. Please be flexible in shipping days if you expect local high temperatures in the mid-90s or more. Make a note in you order if you need them by a certain date.
We are now packing every order with thermal insulation and cold packs. These items are not cheap, and create an increase in our summer shipping prices, but they are reusable. You can use them to cool small travel coolers and are great for keeping groceries cool in hot cars.
Warmer Temperature Shipping. As we experience warmer temperatures we must adjust our shipping options to better accommodate the delicate nature of chocolate bonbons. Confection only orders (caramels, nougat, and marshmallow) can be shipped over multiple days using less-expensive services like UPS Ground. However, chocolate bonbons need to be shipped with faster air services (e.g. UPS Next Day Air).
All shipments to areas expected to be sunny and greater than 65° F temperatures are packed with thermal protection and cold packs. However, understand that these elements hold their condition for a maximum of about 24-36 hours. We recommend choosing the fastest delivery option (UPS Next Day Air over Next Day Air Saver) for the warmest areas and keeping close attention to the tracking updates so they do not sit on your porch. While we present you multiple shipping options, ultimately the final decision (and responsibility) to choose the best option is yours.
NATIONWIDE Shipping Days. Please identify in the notes section of your order if you require delivery by a certain day. This will help us plan our shipping schedule because we try to ship orders out to arrive on the coolest forecasted day of the week. For example, a Monday order may not ship until Wednesday if dramatically cooler temperatures are planned for later in the week. Our goal is to give the cholates the best opportunity to arrive to you in great condition.
One-day air service shipments will ship Monday - Thursday. Shipments with slower services will ship Monday - Wednesday. Orders placed before 12:00 noon will ship that day (unless there is a dramatically cooler day available later in the week, as noted above). Orders placed after 12:00 noon will go out the next shipping day.
*Note* our UPS options DO NOT offer Saturday delivery. Also, we do not profit from shipping fees. The shipping prices you see are to cover shipping and handling costs.
We will be updating our shipping options regularly to accommodate the fluctuations of temperatures experienced in different regions throughout the United States. The most up-to-date options will appear in your cart at check-out.
Chicagoland Complimentary Shipping on orders greater than $100.00.
Kitchen PICK-UP. We offer complimentary pick-up at our kitchen (1904 Brookdale Road, #128, Naperville 60563). Choose the free pick-up option at check-out and your order will be available the following Wednesday or Friday between 1:00 - 5:00 pm or upon request. Just choose PICK-UP at checkout and confirm / schedule your pick up appointment with us.
See below for a visual representation of the order to shipment process.
LINK to our refund policy.
Zone 1: light blue Zone 2: green Zone 3: orange