Everything at SUGOi Sweets is handmade and our shipping process is no different. We do not have boxes of finished chocolates or caramels sitting in automated warehouses around the country waiting to be scanned for delivery. Instead, we do it the old fashioned way, or as we like to call it, the artisan way. This gives us the best chance to ensure our items arrive to you as fresh as possible and in the same condition they left our care. It also keeps food preservatives out of the ingredient list, something we take seriously.
DELIVERY DAYS. To ensure you receive our products in their best state we only ship first class shipping orders Monday through Wednesday. Priority mail orders will also be shipped on Thursday. For example, online orders placed with first class shipping on Friday at 10:30 am will be packed by hand and shipped the next shipping business day, Monday in this example. See the shipping schedule below.
Note, we ship every Monday - Wednesday unless they happen to fall on a major U.S. holiday.
HOLIDAY RESERVATION. In 2019, we have a special holiday order reservation system. Please visit this LINK for more information.
See below for a visual representation of the order to shipment process.
LINK to our refund policy.